My Wilson Booster Quit Working – How to Fix

So you got yourself a super high end Wilson Booster not working. It worked yesterday, it may have worked for years. This may be the first time you hooked it up at all, we can help you with all those things! Cell phone boosters come in many shapes and sizes. Depending on what style you have really depends greatly on how we can go about fixing the issue. So I will break it down into groups and you can pick and choose accordingly.

Brand New Wilson Booster not Working (WeBoost):

So if your wilson booster isn’t not working than it’s most likely a Weboost branded model and black in color. Some examples of them are the Weboost Drive 4G-X and the home version the Weboost Connect 4G. These are touted has having massive gain numbers and strong output signal. However why doesn’t yours seem to work? Is it your install, are the bars on your phone broke, is it just the network? These are the questions everyone asks when trying to troubleshoot something they don’t REALLY understand. Such as a complicated electronics device like this.

The newest boosters on the market must comply with FCC rules and regulations. These are words that people don’t want to fool around with. In the early days of cellular boosters no one really had many rules. Just try not to interrupt other people’s services. A couple years ago the FCC deemed a 50 Db gain, and a maximum output for mobile signal boosters. Including a similar specification for home based boosters. Old boosters did what they wanted, and you could even manually adjust them! However those days are gone, and today we’re stuck with some troubleshooting. I prefer to call it tower management at times.

So What Do I Do?

The first steps I would recommend if you have a Wilson booster not working is unplug your Wilson booster. After a few seconds and then plug it back in, does it work properly now? If you’re lucky it will work, if you’re normal though it will continue to give you issues! It’s also important to note that placing your phone as close to the indoor antenna as possible,  will yield the best testing to see if it’s working. If none of these solutions here work for your booster, you may need to buy a new one.

The next thing to check is the flashing lights, are the lights solid green, orange, or worse, red? Each one of these light colors mean something different. A solid green light means things are happy and the system is running at maximum power without issues. The orange light means the system is functioning properly. However it’s having to power itself down to a lower level so it doesn’t overpower the signal from the cell tower. This can cause issues with the cellular network. The dreaded red light means the indoor and outdoor antenna’s are too close. when this happens they’re trying to talk to each other with their own signals. This can be very annoying to deal with.

So What Does it All Mean?

Let’s start with all green lights, this means the booster is in working order, so there’s nothing to fix right? Wrong, if you’re not seeing a signal increase when the lights are green, the first step I Would do is try to re-position your outdoor antenna. I would do this by slowly turning the antenna a few inches at a time until you get the best possible gain increase on your phone. This works best if you have two people to help you out with it. If you only have one person then it’s going to take forever. This should solve any issues you had before.

However if you’re still not getting a signal boost you are quite possibly really far out in the woods where there is literally, no signal at all to boost. The only other options is to get a higher mounting location for your outdoor antenna. If you want to go extreme and just hope it works, the supplied coax is good quality cable, but you can buy even higher end cable if need be.

This higher end cable loses less signal and puts more of it to your phone, however for a short run of cable (50-80 ft) super high quality cable won’t make much of a difference. Upgrading the antenna may help also, however when your signal is so low to begin with nothing may help you achieve your desired goals. You can’t go wrong with mounting it higher though, higher is always better with radio signals.

flashing orangeOrange Lights:

So, you have everything wired up and ready to go, but you keep encountering this awful looking orange light on your booster. This light is both good and bad, it’s bad because the booster is having to lower its gain down to deal with the signal. It’s good because your outside signal is really strong and that allows your inside antenna to really broadcast the indoor signal as far as it can.

So, how do you fix it? This one is quite simple most of the time, all you need to do is go to the outdoor antenna and slowly rotating it every few inches until the light goes solid green. When you’re doing this it’s advised to rotate the antenna, and then unplug and re-plug in the booster so it can reset its self and change accordingly. It’s important that you don’t forget to power cycle the booster, otherwise you may hit the sweet spot and not even know it!

Red Lights:

If you’re reading this, you have a red flashing light because your Wilson booster isn’t working, I hope you have yet to drill holes or do any permanent mounting. Unfortunately if you have then this part could be very difficult depending on what has been completed. A red flashing light indicates that the inside, and outdoor antenna are so close they’re communicating with each other via radio signals. This isn’t good and can completely disable a certain frequency making it useless. In order to fix this it takes some rearranging of the antenna’s if it’s possible to separate them further apart, say 50ft I would do that. However if you’re lucky you could rotate either antenna in different directions and that may solve your issues.

I would start mainly by moving the indoor antenna first. Once the outdoor is locked onto the cell tower with good strength you don’t want to move it.  You can if you need to though, it won’t hurt it. Who knows, you may even find a place with better signal elsewhere. Remember that objects will block radio signals. So putting your indoor antenna beside something metal to reflect the signal away from your outdoor antenna may work. Just moving the indoor antenna completely into a new location, or raising or lowering it’s elevation also works.

Older Wilson booster not working:

If you have an older blue colored booster not working, you may still have the lights flashing like the newer models. You may have a style with a knob built into the booster you can turn with a straight screwdriver. The only troubleshooting technique that changes with these is for the orange flashing light. While you could still do the troubleshooting I mentioned above, you can also turn that knob. Turning to the left or down to lower the gain until the light goes green.

 

 

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